25 signatures reached
To: Martin Jerrold, Managing Director of the Red Snapper Group / 3GS
Petition 3GS to Refund UK Residents Who Have Been Unfairly Fined
We demand that Martin Jerrold, Managing Director of the Red Snapper Group / 3GS puts a procedure in place to review complaints against 3GS and, where appropriate, issues refunds to members of the public who have been unfairly or disproportionately fined.
We are especially focussed on minor waste disposal cases where there was no intent to fly-tip; For example putting an item in the wrong bin in error.
Fines for up to £600 for a cardboard box in the wrong bin, for example, should be reviewed and potentially refunded. This should be treated as seriously as PPI refunds.
Why is this important?
In Nov 2017 my husband placed a cardboard box in the wrong bin in good faith, thinking that he was helping me out on a busy day. It turned out that that box in question had my business address label on it, and he'd put it in a domestic recycling bin. I was fined £600 and threatened with court. There was no procedure for appeal, and 3GS was both unclear about my supposed "offence" and extremely intimidating.
My story was covered in the national papers and appeared on "Do The Right Thing" with Ruth Langsford and Eamonn Holmes. We call on 3GS to do the right thing now!
We demand that unfair and disproportionate fines be reviewed where a complaint is made, and that refunds are given to members of the UK public.
Where there was no intent to fly tip.
The person fined was acting in good faith. They believed they were placing an item in the correct bin.
When the person who received the fine was not the person who committed the alleged offence.
For example when a spouse or person unrelated to the business placed an item in the wrong bin in good faith.
Where existing waste disposal facilities were insufficient and common sense was not used by officers. For example:
Where signage on bins was not clearly visible.
Where signage was confusing.
Where bins were broken.
Where bins were overflowing.
Where animals were able to remove waste from bins.
Where 3GS officers behaved inappropriately. For example:
Where 3GS used intimidation.
Where officers did not give a member of the public their lawful opportunity to pick up litter before being fined.
Where any legal right was denied to a member of the public in a public space.
Where assault or physical contact of any kind took place.
Where 3GS officers lied to members of the public. For example:
Where 3GS officers claimed to have visited a property when they had not.
When 3GS officers claimed to have CCTV footage when they did not.
When 3GS officers claimed to have called the police when they had not.
Where 3GS the telephone staff behaving appropriately or misleadingly.
Where 3GS staff lied to members of the public.
Where 3GS staff implied a criminal court appearance or conviction without supplying proof of fly tipping/ littering.
Where insufficient proof was supplied by 3GS. For example:
Where there was no CCTV footage of a person placing an item in the wrong bin.
When photographic evidence did not prove that the accused person had placed waste in the wrong bin themselves.
Where paperwork was incomplete, incorrect, excessively pressing or insufficient. For example:
Where at 3GS failed to produce an initial fine but subsequently sent residents supposed reminders of alleged late/ unpaid fines.
Where 3GS demanded payment in an unreasonably short time via a “reminder” and the initial fine had not been issued or received.
Where 3GS breached data protection by copying and pasting the wrong person's data into an email and sending to another member of the public.
In Summary: We demand that Martin Jerrold, Managing Director of the Red Snapper Group / 3GS puts a complaints procedure in place to review complaints. Where appropriate refunds should be made to members of the UK public who have been unfairly or disproportionately fined.