To: Sainsbury's Bank, Virgin Money et al

Access to digital banking

Access to digital banking

I want them to modify their requirement, from September this year, for their customers to supply them with a mobile phone number in order to access digital banking.

Why is this important?

It is important because many, like me, either do not have a mobile phone, or do not receive a mobile signal. Some banks, such as Nationwide, have solved the problem by supplying customers with a debit card and card reader. HMRC use my land line in order to send me an access code. Sainsbury's have written to me to say, effectively, tough titty, if you don't like it take your business elsewhere! I live in a rural area, and our access to banks is diminishing daily. Digital banking is the future, and the first signs are appearing that this might disappear too, especially for those of us who live in rural areas.

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