To: Grant Shapps
Compulsory Customer Service Contact Details
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Mr Shapps,
The development of digital technology allowing online access to information and purchasing has been of huge benefit to businesses and, whilst there are of course advantages to the consumer, customer service has taken a startling hit leaving consumers angry, frustrated and ironically inconvenienced.
The number of companies who are evading basic customer service is appalling and use of computer based automated chat services seems to be the default but is wholly inadequate.
Further, the increase in companies who refer their customers to online chat forums to solve problems through discussions with others customers is unacceptable.
This petition is to simply appeal for a legal minimal for customer service and company accountability. That every company should have both a customer service phone number and customer service email address highly visible to the consumer online and in all correspondence.
Further, this contact should be available during all operational hours, including delivery.
I would urge you to closely examine online delivery in particular and the social media customer comments regarding the success of these services.
The development of digital technology allowing online access to information and purchasing has been of huge benefit to businesses and, whilst there are of course advantages to the consumer, customer service has taken a startling hit leaving consumers angry, frustrated and ironically inconvenienced.
The number of companies who are evading basic customer service is appalling and use of computer based automated chat services seems to be the default but is wholly inadequate.
Further, the increase in companies who refer their customers to online chat forums to solve problems through discussions with others customers is unacceptable.
This petition is to simply appeal for a legal minimal for customer service and company accountability. That every company should have both a customer service phone number and customer service email address highly visible to the consumer online and in all correspondence.
Further, this contact should be available during all operational hours, including delivery.
I would urge you to closely examine online delivery in particular and the social media customer comments regarding the success of these services.
Why is this important?
Join this campaign and show your support for better customer service and accountability.
We need the return of phone numbers and the ability to talk to a human and not an infuriating chat bot with links to endless circles of unhelpful articles to help ourselves.
To have a monitored system where "I'm sorry" is not good enough but has reasonable consequences.
We need the return of phone numbers and the ability to talk to a human and not an infuriating chat bot with links to endless circles of unhelpful articles to help ourselves.
To have a monitored system where "I'm sorry" is not good enough but has reasonable consequences.
