To: Grant Shapps, transport secretary
FASTER COMPENSATION FOR TRAIN CANCELLATIONS
Change the law in order that compensation for train delays/cancellations can be made significantly faster than at present.
Why is this important?
This is important because myself and many others have had days out, holidays, flights missed and business meetings ruined as a DIRECT result of train delays and/or cancellations.
When trying to claim compensation it can take weeks, months, even years to claim and even then may be unsuccessful. The amount of hoops you have to jump through is totally unreasonable and unacceptable.
The claims system is deliberately designed to put people off claiming compensation.
I recently had a day out to a folk festival totally written off because a train was cancelled and getting the next one, an hour later, meant I would have missed my connection at the other end.
The train ticket which records the day, date, time and departure and destination information really ought to be enough.
