10 signatures reached
To: Rt Hon Chris Grayling
Instant Rail Travel Refunds
I would like the rail companies to issue instant refunds back to the commuter onto their Oyster cards on exiting a train station whenever a train is cancelled or a commuter arrives at their destination over 15 minutes late.
It is unacceptable for commuters to have to pay for an inadequate service and not be refunded without the hassle of additional time wasting applications. We already have the technology to instantly refund a ticket without inconveniencing the commuter further.
Why is this important?
Time is the most precious commodity we have. It is unacceptable for all of us to be late for work and equally disappointing and disruptive for us to get home late to our families every evening. Most of us have very tight busy schedules that make it imperative that we reach our destinations on time.
For years now the British public have put up with the incompetent service provided by an array of rail companies.
I propose that an instant refund should be applied immediately to your Oyster card when exiting a station for a severely delayed or cancelled service will firstly compensate the commuter for their disrupted journey, but also encourage rail companies to rectify the problem quickly for future journeys before they see their profits plummet via refunds.
There must be a consequence for the rail companies when they are not delivering an efficient service. Commuters are the only ones that are suffering at the moment and I believe it is time to give something back to the commuter until the problem can be solved.
I am aware that there are 3rd party companies that can search and claim refunds on your behalf but why is this not just standard from TFL why do I need to share my data with an outside unknown source in order to get compensation. Its should be immediate and provided by the TFL themselves. Lets make it happen.
How it will be delivered
I will email the signatures and deliver in person once we have reached the necessary numbers.
