To: Daniel Zeichner MP, The Rt Hon Pat McFadden MP

Introduce a statutory duty to track and notify DWP complaints

170,000 sick and disabled people passed away waiting for complaints (The Independent Newspaper 02 July 2019).
We want the UK Government to introduce a statutory duty requiring the DWP to notify claimants about their complaint. Digitally or in writing at every stage. Including opened, escalated, or changed, and to legally prohibit closure of any complaint without a claimant's explicit, recorded consent.

Why is this important?

The current DWP complaints system lacks transparency, has poor tracking. Claimants often have no formal record when a complaint is made, making it difficult to get a fair resolution. Not only is MPs' time taken up with complaint administration to the DWP, the DWP must spent time updating claimants as to the progress of a complaint. Accessible complaints will address serious concerns from coroners, safeguarding bodies, human rights, and disability organisations - who protect rights and lives.

How it will be delivered

With the help of all people at who think that a complaint should not be deleted.

United Kingdom

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