Just Eat, reverse your refund policy change to prevent small businesses closing down!

Just Eat UK have recently implemented a new refund policy and process, which removes control from the restaurant partner and clearly exposes us to an unacceptable level of risk as well as taking away the opportunity for us to work with our customers to find appropriate resolutions got any genuine complaints.

This unfair and unjust process is costing small, independent local businesses thousands of pounds every week, and is forcing many out of business entirely.

Just Eat claim to have made the process "fairer", however fundamental flaw in the refund process remains - a customer should not be automatically refunded for ANY order without recourse to the restaurant partner first. It should not be for Just Eat to compensate restaurant partners for incorrectly issued or fraudulent refunds, it should be for the restaurant partners to manage their customer relationship and customer experience, and to resolve customer dissatisfaction whether that’s by way of refunds, replacements or alternative resolutions.

Our hospitality sector has faced unprecedented challenges over the past 18 months, yet has supported our communities without question during some of the most difficult times many families have faced. Now we need YOUR help to remain sustainable and to continue to provide vital jobs and community support.

Just Eat, we need you to ACT NOW before it is too late.