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To: Arriva Rail London and Transport for London

Keep ticket offices open on London Overground

Thank you once again for signing and supporting the petition to Keep ticket offices open on London Overground. I wanted to write to you to give you an exciting update on the campaign. This week we heard from TFL and London Overground that 47 of the 51 London Overground station ticket offices proposed for closure would remain open. This is fantastic news and I would like to thank everyone that supported this campaign particularly those that signed the petition, submitted a response to the public consultation and of course transport unions RMT and TSSA.

This really is a fantastic result that will ensure that passengers maintain safe, secure and accessible stations whilst being able to buy the full range of tickets available to them.

Keep ticket offices open on London Overground

Our Ticket Offices on the London Overground must be kept open

Why is this important?

Arrival Rail London and Transport for London have recently launched a public consultation on their regressive plans to close 51 ticket offices on the London Overground Network. http://www.londontravelwatch.org.uk/news/view?id=715&x[0]=news/list (Consultation closing date 11th October)

Staffed ticket offices are vital on our rail network as ticket vending machines simply do not offer the range of tickets many passengers need, often overcharging people in the process: https://www.thetimes.co.uk/article/ticket-machines-still-ripping-off-rail-passengers-says-watchdog-3vgjcllbf

Passengers at unstaffed stations also face regular delays to buy tickets as there are rarely enough ticket vending machines to meet demand at peak times.

Station staff in ticket offices also regularly provide a point of human contact for passengers improving safety and enabling disabled passengers to travel with confidence.

Proposed ticket offices to be closed are: Acton Central, Anerley, Brondesbury, Brondesbury Park, Bruce Grove, Bush Hill Park, Caledonian Road & Barnsbury, Camden Road, Canonbury, Carpenders Park, Clapton, Dalston Kingsland, Dalston Junction, Finchley Road & Frognal, Gospel Oak, Hackney Central, Hackney Downs, Hackney Wick, Haggerston, Hampstead Heath, Hatch End, Headstone Lane, Homerton, Honor Oak Park, Hoxton, Imperial Wharf, Kensal Rise, Kensington (Olympia), Kentish Town West, Kilburn High Road, Penge West, Rectory Road, Rotherhithe, Shadwell, Shepherds Bush, Shoreditch High Street, Silver Street, South Acton, South Hampstead, Southbury, St James Street, Stamford Hill, Stoke Newington, Surrey Quays, Theobalds Grove, Turkey Street, Wapping, Watford High Street, West Hampstead, White Hart Lane and Wood Street.

Please sign this petition and help us keep London Overground's Ticket Offices open.

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Reasons for signing

  • I work in the rail industry. I’m a Ticket Inspector. I know how important ticket offices are at helping people! Tickets can be confusing and not all tickets are available online/machines.
  • It has been proved that it is not possible to buy the full range of National Rail tickets - especially the cheapest ones - from a ticket machine. Neither can they issue Railcards, or register a railcard on an Oyster. Ticket machines are also always breaking down, and are much slower, than a human, even when they are working. Long queues of frustrated, angry people will result.
  • Because ever station in this country should have booking office and platform staff

Updates

2019-05-23 15:26:15 +0100

Petition is successful with 2,031 signatures

2018-09-28 14:33:02 +0100

1,000 signatures reached

2018-09-26 17:20:56 +0100

500 signatures reached

2018-09-26 12:37:09 +0100

100 signatures reached

2018-09-26 12:29:13 +0100

50 signatures reached

2018-09-26 11:52:18 +0100

25 signatures reached

2018-09-25 21:08:32 +0100

10 signatures reached