Make it easier to get a face-to-face appointment and pick up phone calls within 5 minutes. You get paid for a shockingly bad service and we, the residents of Stamford demand better.
Why is this important?
Lakeside makes the following claim:
"Lakeside Healthcare is a new type of NHS general practice which builds upon and celebrates all that is great about traditional primary care services. We are local surgeries run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided in their communities."
Our experience is very different. Phone calls take a very long time to be answered, and it is between very difficult and impossible to get a face-to-face appointment.