More efficient bus service in Norwich

Too often, passengers have to wait in all sorts of weather because a bus is late or cancelled. Then, two or more appear together, why?.
There is a scheme by City Council, if the bus is more than 15 minutes late the bus company will pay you. This does not work because the bus company decide.
If you have a concessionary card it says 'funded by HM Government with your Local authority' and there are no two trips which means more profit for the bus company. That means our tax money.
Finally, Castle Meadow, which is supposed to be a pedestrian zone, has so many buses that often even the buses cannot move.