Reinstate the X20 Bus service through Broomhill/Togston

The new X20 bus route no longer passes through the North Broomhill & Togston villages, the residents now face up to a 3 mile rural walk to the nearest bus stop based in Hadston village to use the X20 bus service to reach the two nearest towns. We have elderly, frail & young members of our community whom are too vulnerable to make an approximate 30 minute walk between rural villages and cannot navigate the suggested alternative bus routes as they all require bus changes in different villages with a considerable distance between bus stations.
An alternative service (X18) allowing passengers to commute from North Broomhill & Togston village to Hadston village and only runs once an hour, has the bus stop located at what is known as the 'road end' thus these vulnerable members of our community have to walk a considerable distance in order to access their local Doctors surgery, Children's Care Centre, Community Centre, pharmacy and shopping precinct.
We would really appreciate your help in highlighting our concerns and asking DR Manfred Rudhart CEO Arriva North East to reinstate a vital bus route for those most with need and vulnerability in our community.
Many thanks for taking the time to read this.