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To: Iain Duncan Smith Secretary of State for Work and Pensions

Review of tax credits system

Review of tax credits system

Review the system by which tax credits are calculated and paid to people on low income, to avoid unreasonably long telephone waiting times, retrospective claims that mean that families go into debt, and develop a more efficient system for appealing against demands for benefits to be paid back.

Currently debt management services are called in to manage repayment without people being able to challenge mistakes. The system is not transparent as claimants are not informed as to how their benefits are worked out so that mistakes can be rectified early and the complaints system takes months to respond, during which time repayments have to be made.

Why is this important?

People are not claiming benefits that they are entitled to for fear of finding themselves in debt, or because it can take so long to get through on the telephone. Also because once it has been deemed that tax credits have been overpaid people are powerless to appeal against the decision


Reasons for signing

  • Yes. big change in circumstances mid-year->Let benefits paid on the basis on circumstances be kept & Let's have a clean break if income just up > level which their WTC is 0/yr. Just let the income tax tax those who earn more. When someone was on benefit(eg JSA) start work & claim WTC, pay their WTC ASAP one isn't eligible for JSA [i.e. JSA should close only on basis of income expected from work -> WTC start being paid: no time gap upto -> after the 1st full payday of work that starts


2014-10-16 20:27:01 +0100

10 signatures reached