50 signatures reached
To: Southern Trains
Southern Trains: Deliver a Blanket Refund for Season Ticket Holders
Southern Trains should reimburse their season ticket holders automatically for the appalling service they have received. Stop making them apply for a refund every time one of their trains is late, which is often twice per day.
Why is this important?
Thousands of people rely on Southern Trains to get to and from work everyday. The service in 2016 has been appalling. Season tickets cost thousands of pounds a year, and Southern aren't delivering.
Season Ticket holders can claim money back for a delayed train but why should they? Sometimes for as many as 10 trains a week can be late. Yes, every journey to work.
Having lost hours of their lives on crowded platforms or crammed in over-packed trains, why would customers then want to waste more time filling out a form accounting for every minute of their journey? Why should they record every moment of their crummy journey home? Just finally catching a train and finally making it home is a relief. Why make them relive it?
This is causing strife to thousands. Thousands of late appointments, delayed starts, working lates to catch up. Missed bedtimes. Nurses and doctors unable to get to their patients on time.
How do they get money back? Waste more of their time filling out a form. You can't even keep up with processing all the claims, so why try? Stop wasting money on a pointless paper chasing exercise and just give people their money back.
Come on Southern Trains, you know your service is rubbish. You know your customers have suffered enough. Do the decent thing, give them a rebate on their season ticket, without them having to ask for it.
Season Ticket holders can claim money back for a delayed train but why should they? Sometimes for as many as 10 trains a week can be late. Yes, every journey to work.
Having lost hours of their lives on crowded platforms or crammed in over-packed trains, why would customers then want to waste more time filling out a form accounting for every minute of their journey? Why should they record every moment of their crummy journey home? Just finally catching a train and finally making it home is a relief. Why make them relive it?
This is causing strife to thousands. Thousands of late appointments, delayed starts, working lates to catch up. Missed bedtimes. Nurses and doctors unable to get to their patients on time.
How do they get money back? Waste more of their time filling out a form. You can't even keep up with processing all the claims, so why try? Stop wasting money on a pointless paper chasing exercise and just give people their money back.
Come on Southern Trains, you know your service is rubbish. You know your customers have suffered enough. Do the decent thing, give them a rebate on their season ticket, without them having to ask for it.
