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To: Motability Operations Ltd and the UK Department for Work and Pensions (DWP)
Stop Drive Smart Monitoring on Motability – Protect Disabled People’s Independence
We call on Motability Operations Ltd and the Department for Work and Pensions (DWP) to immediately review and remove the mandatory Drive Smart monitoring system for disabled drivers.
Why is this important?
Disabled people rely on the Motability Scheme for independence, yet the introduction of monitoring and scoring systems places unnecessary pressure on users and does not reflect real-life driving conditions such as traffic, emergencies, and day-to-day challenges.
We are asking for:
- The removal of mandatory telematics (Drive Smart) for drivers under 30
- A fair and proportionate approach that does not unfairly target disabled people
- The protection of independence and dignity for all Motability users
- Clear and transparent communication of any future changes before they are introduced
The Motability Scheme should support disabled people — not restrict or monitor them in a way that causes stress and reduces confidence.
We urge decision-makers to take immediate action to ensure the scheme remains fair, supportive, and focused on independence.
I rely on the Motability Scheme for my independence. Like many disabled people, having a car is not a luxury — it is essential for daily life, appointments, and simply being able to get out and live normally.
When I joined the scheme, it was about freedom, support, and trust. However, the introduction of the Drive Smart monitoring system has changed that. Instead of feeling supported, I now feel like I am being watched and judged every time I drive.
Driving is not always predictable. There are times when you have to brake suddenly to stay safe, deal with heavy traffic, or respond to situations that are completely out of your control. Yet these real-life situations can negatively affect your score, even when you are driving safely.
This creates unnecessary stress and pressure. It makes you second guess yourself, and instead of feeling confident on the road, you feel monitored. For disabled people, confidence and independence are already important — this system takes away from that.
There are also concerns about fairness. Many of us joined the scheme before these changes were introduced, and now we are expected to accept monitoring that was not part of the original agreement.
This issue does not just affect me — it affects thousands of disabled people across the UK who rely on the Motability Scheme. We should not have to feel restricted, monitored, or judged for simply trying to live our lives.
The Motability Scheme should be about independence, dignity, and support — not control.
We deserve better.
