To: Andy Briggs, Chairman. Association of British Insurers

Stop insurers 'auto renew' policy

Stop insurers  'auto renew' policy

Stop the practice of 'auto renewing' entirely.

or if you claim you encourage 'best practice' to provide the customer an option of 'opt in' for auto renewal at the time of booking.

Why is this important?

It is bad for customer choice and competition.
It can put customers in debt if they are overdrawn at their bank or on their credit card.
Customers are entitled to be in control of their own money - not the insurer
There is never a reason given when they increase the premium the following year, and just take the money!
Some insurers then charge a fee when you cancel and/or when you
renew!

Category


Reasons for signing

  • Customers should have control

Updates

2017-08-03 11:33:27 +0100

3/8 The FCA confirmed to me today they have given guidance on this matter to the firms. Guidance isn't enough...need to ensure they do it. People power!

2017-08-02 13:58:54 +0100

10 signatures reached