To: Head of Tax Credits HMRC
To allow claimants of Tax Credits email certain departments.
I would like HMRC to allow certain departments ie: Complaints, Compliance and Change of Circumstances, to all have department emails.
Why is this important?
When claiming Tax Credits, the only options you have available to you are that of phone calls, and letters. I have recently been in touch with Tax Credits, and found to my great frustration that the only way the staff will communicate with you is via phone, or writing. This would be okay if the phones were answered in a timely manner, or that the post was direct to the department that it is intended to go to. I have had my post lost, I have had my calls unanswered, and have been cut off. And have now missed an important deadline. If there was a dedicated email address for the departments listed above, I would have had a paper trail, and not missed the deadline. I am not asking for personal emails to be known, just one where claimants can send relevant information through.
