To: NHS England
Vital NHS Phone Calls Are Being Blocked!
Ensure NHS GPs and Talking Matters Northumberland stop using withheld landline numbers, which currently means many people are missing vital medical calls!
Why is this important?
The telephones of NHS GP Surgeries and Talking Matters (which deals with mental health issues) in Northumberland have changed to using withheld numbers, which means that many people with urgent medical issues are missing vital calls; this is because if you use BT Call Protect - which blocks many nuisance calls - NHS calls are blocked too! The NHS seems totally disinterested in rectifying this problem; meanwhile I have missed several important medical calls and have even been discharged from Talking Matters after waiting over a month for a telephone appointment because "Your phone won't accept withheld numbers". I wasn't told about this beforehand and no apology or explanation was necessary, apparently. (In many places locally mobile phones simply don't work.)
