Across the UK we find families struggling for cash as a result of this pandemic. Yet a vast majority are owed cash refunds by various British companies many of whom are not doing so instead using questionable voucher refund schemes.
Under UK law if your flight is cancelled You have the legal right to either:
a full refund - including other flights from the airline that you won’t use in the same booking such as onward or return flights.
The Civil Aviation Authority have done nothing to stop the airlines holding onto peoples funds. They should be standing up and enforcing consumer law.
Why is this important?
Large businesses are blantently flouting UK law and not being held accountable. If a consumer attempted to hold on to money in such a manner it would be deemed as fraud. Why are large companies allowed to act outside the UK law?