To: Virgin Trains
Automatic-compensation-train-delays
I want Virgin Trains to automatically compensate passengers who have been subjected to excessive delays.It is unacceptable that passengers have to go through a convoluted procedure to get compensation, when technology is available to Virgin to facilitate compensation promptly online.
Why is this important?
The train company is not being discouraged from providing a poor and costly service, as passengers like myself, are too exhausted to go through the laborious procedure of trying to get compensation, after a long tiring journey.
Virgin hold onto this money, are not incentivised to invest and improve the service, which leads to continued misery for passengers.
Virgin hold onto this money, are not incentivised to invest and improve the service, which leads to continued misery for passengers.
