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To: HSBC Bank

Get banks to have credit/debit cards options for people with colour vision deficiency

HSBC need to update their attitude towards people with colour vision deficiency also known as colour blindness. Their latest debit/credit card design is appalling and extremely difficult to read the numbers. Even people who do not suffer colour blindness have said how difficult their cards are to read along with cards from Halifax and Lloyds bank.

Why is this important?

There are over 320 million people worldwide who suffer from a form of colour blindness, mostly males (8% of the population). Having dealt recently with HSBC bank, they do not seem to be up to date with how to deal with people with this form of disability. We need to change their attitude. They have redesigned their cards to all be similar across 30 countries but with different colour combinations. I have been told on the telephone that the grey business debit card I have will not or cannot be replaced with any other colour. The card to me is silver with a shiny silver lion and silver embossed numbers making it impossible to read (like the image above but imagine it being laminated, shiny). Many people have already said they have cards with such issues and they are not colour blind so this needs to be addressed by all banks.

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Updates

2018-01-17 17:45:47 +0000

Another phone call with James Cliffe. He has had a 'chat' with his team and they are going to make a short term offering. They are going to issue a new card, same colour and design but with numbers in black and larger. Long term, James has said they will 'investigate' the issue to see if they can help people with problems using their cards. A simple change of the background to the red card that premier users have or the blue card that advance users have would be great but they have refused point blank on that option.

2018-01-17 13:44:45 +0000

So my email has made it to the CEO of HSBC and I have been asked if they can call me. Then I get a call and this is a summary...

QUOTE: "if our cards are such a problem, why not go to another bank"

James Cliffe - Head of Business Banking, HSBC

2018-01-17 09:38:38 +0000

50 signatures reached

2018-01-16 22:14:02 +0000

25 signatures reached

2018-01-16 21:32:34 +0000

10 signatures reached