Allow customers a cooling off period so that we can change our minds within 24 hour period.
Why is this important?
Why should hotels be exempt from laws that governs good business practices
Example I booked a room 9 days before the date I needed it but cancelled within 24 hours giving the hotel 8 days to resell the room.
I was charged 80% of the fee and offered nothing back if the hotel manages to resell the room. The incurred no costs and therefore this charge is grossly unfair.