To: Insurance companies and the goverment
Insurance policy documents
To write insurance policy documents in plain English that are easy to understand and follow without hidden clauses being hidden all over the place
Why is this important?
My daughter recently was traveling and was involved in a bad car accident. When it came to claiming there were hidden clauses scattered throughout her travel insurance policy that were difficult to find and understand when you did. There was no explanation of what documents we would be required to produce and as soon as we produced one they would ask for more, every time we sent document/paperwork they just would find something else they required the stress this has created has affected my daughters recovery
