25 signatures reached
To: Her Majesty's Customs and Revenue
Make the Tax Credits Helpline fit for purpose
Establish a Tax Credits helpline that people are able to get through to. Currently people are spending hours trying to get through on the phone only to be cut off with no explanation or kept on hold for hours causing high phone bills, frustration and anxiety.
Why is this important?
As a hardworking parent I know how important this is. A recent change to my wages led to me trying to get through to the Tax Credits helpline to report my change in circumstances. After 3 weeks of trying, giving information to the automated system and being told they were too busy, or getting through to a queue and kept on hold for over a hour then unceremoniously cut off I was frustrated, anxious and left with a large phone bill.
I resorted to writing to HMRC and did eventually also get through on the phone, however the information I had given them was applied incorrectly and again I was left trying to contact the helpline with no success.
I have since given up, however I know of many people in vulnerable situations who are finding the extra pressure of this unbearable, it's time this system was made fit for purpose.
