10 signatures reached
To: OFCOM
OFCOM: please investigate TalkTalk
Please investigate TalkTalk. They have a track record of appalling data leak and extremely weak customer service.
Please establish the reasons for their very poor quality service, and take away their license if appropriate.
Why is this important?
People rely on their phone connections and internet. For some people who work from home, they need to get online to earn money to get by. For carers and people for whom it's hard to get around, being connected is a lifeline.
TalkTalk lures people in by promising high speeds and low costs. But in practice they deliver poor service. When things go wrong, they have a bad track record of sorting problems out quickly, often leaving people disconnected for weeks at a time.
TalkTalk need to improve fast, or be stopped from making promises they don't keep.
