To: Ofgem

Prevent Scottish Power taking on New Retail Customers

Prevent Scottish Power from taking on new retail customers

Why is this important?

Scottish Power are one of the UK's largest energy providers labelled as one of the "Big Six". Their organisation is in a complete mess having made a disaster of their new systems last year. Since then a range of issues have occurred for everyday people with no sign of improvement on the horizon. Billing errors are creating inaccurate bills causing people to be chased and harassed for debts they do not owe. Innocent people who are not customers, or ever have been are being set-up as customers and being hounded for debts. Families left without gas and electricity for days, vulnerable and elderly people being let down. Their customer complaints is in complete melt-down and they are unable to cope with the sheer volume of contacts.

They fail to respond to calls, emails and social media complaints. They fail to log issues causing people to have to start over again. We have had reports of families out of pocket of hundreds of £'s and left without services. A campaign on Twitter started just two weeks ago and has already interacted with 1000's of Scottish Power customers in similar situations. The energy Ombudsman service has been in-undated with complaints. Ofgem need to act and need to act now. Scottish Power's aggressive sales campaigns continue and in our opinion, they are shovelling more customers into a broken system. This must stop until they can rectify these issues.

Our website can be found at www.switchtobetterservice.uk

Further details can be found on our existing Twitter campaign and we recommend you click on "Favourites" to see the stories from real people. You can find this at www.twitter.com/switchtobetterservice.

Our recently added Facebook page is also gaining steady momentum at www.facebook.com/switchtobetterservice

UPDATE: on Friday 14th November 2014 Ofgem finally announced that they had launched an investigation into Scottish Power. Our campaign was acknowledged by Ofgem and your voice helped to draw attention to their failings.

How it will be delivered

A full detailed report was hand delivered to Ofgem during October which drew their attention to our campaign. We are in contact with them using social media and they are monitoring our campaign whilst also setting targets for Scottish Power to improve.

Links

Campaign Facebook Page Campaign Website 38 Degrees Scotland

Updates

2014-11-18 15:40:16 +0000

Petition is successful with 529 signatures

2014-11-17 11:33:42 +0000

It was a busy week last week, but a successful week with Ofgem finally announcing their investigations into Scottish Powers poor practices and setting out some targets for improvement. We also launched our new website over the weekend which provides campaign news, advice on resolving issues and switching provider. You can find it all at http://www.switchtobetterservice.uk.

Thank you for your continued support
www.switchtobetterservice.uk

2014-11-14 18:53:05 +0000

500 signatures reached

2014-10-20 20:28:40 +0100

Lots of activity on the petition today. We now have a full detailed report for Ofgem that will be delivered to them in person tomorrow. Thanks for all your support. Our campaign will continue beyond tomorrow, we're just having another push on it ready for our first report to Ofgem. Very interesting reading. Will keep you all posted on how we get on. Thanks as always for your support. Don't forget to share the link to this petition.

2014-10-17 14:58:46 +0100

We are pleased to announce that Resolver, the free online smarter way to complain, will be meeting with Ofgem next week and have agreed to personally deliver the details of this campaign along with the signatures received. We'd therefore appreciate your continued support in drawing the attention of the UK Energy Regulartor to the failings of Scottish Power. Please share with your friends, family and other Scottish Power customers. Facebook, Twitter and email are ways that you can share details of this campaign. For more stories on the failings of Scottish Power, do have a look at our Twitter page www.twitter.com/switchtobetter and Facebook www.facebook.com/switchtobetterservice. Thank you for your ongoing support.

2014-10-15 23:12:55 +0100

100 signatures reached

2014-10-15 18:11:34 +0100

We're making great progress with this petition and thank you for your support. Numbers have grown in just a few days. We have plenty of tricks up our sleeve for the coming weeks. So, please help. If each one of you can get one more signature each, we'll double numbers overnight. I'm sure if you're been frustrated with Scottish Power, your friends and family will agree so ask if they'd kindly sign and share too. We really appreciate your support. Trust us. We're doing everything we can do to name and shame this giant organisation that is trampling on ordinarily everyday UK people. We thank you for your continued support.

2014-10-13 16:24:58 +0100

50 signatures reached

2014-10-11 05:39:52 +0100

Don't forget we are on Twitter here: www.twitter.com/switchtobetter and you can join us on Facebook at www.facebook.com/switchtobetterservice

2014-10-11 05:38:19 +0100

Our Twitter campaign is just three weeks old today, Facebook two weeks and this petition was launched on Thursday and has already had great support thank you! Scottish Power needs stopping in their tracks and must be prevented shovelling more customers in to a broken system. Please sign this petition if you agree and please share it about. We need power in numbers and thank you for your ongoing support

2014-10-10 08:33:33 +0100

25 signatures reached

2014-10-09 18:43:28 +0100

10 signatures reached