Petition is successful with 529 signatures
To: Ofgem
Prevent Scottish Power taking on New Retail Customers
Prevent Scottish Power from taking on new retail customers
Why is this important?
Scottish Power are one of the UK's largest energy providers labelled as one of the "Big Six". Their organisation is in a complete mess having made a disaster of their new systems last year. Since then a range of issues have occurred for everyday people with no sign of improvement on the horizon. Billing errors are creating inaccurate bills causing people to be chased and harassed for debts they do not owe. Innocent people who are not customers, or ever have been are being set-up as customers and being hounded for debts. Families left without gas and electricity for days, vulnerable and elderly people being let down. Their customer complaints is in complete melt-down and they are unable to cope with the sheer volume of contacts.
They fail to respond to calls, emails and social media complaints. They fail to log issues causing people to have to start over again. We have had reports of families out of pocket of hundreds of £'s and left without services. A campaign on Twitter started just two weeks ago and has already interacted with 1000's of Scottish Power customers in similar situations. The energy Ombudsman service has been in-undated with complaints. Ofgem need to act and need to act now. Scottish Power's aggressive sales campaigns continue and in our opinion, they are shovelling more customers into a broken system. This must stop until they can rectify these issues.
Our website can be found at www.switchtobetterservice.uk
Further details can be found on our existing Twitter campaign and we recommend you click on "Favourites" to see the stories from real people. You can find this at www.twitter.com/switchtobetterservice.
Our recently added Facebook page is also gaining steady momentum at www.facebook.com/switchtobetterservice
UPDATE: on Friday 14th November 2014 Ofgem finally announced that they had launched an investigation into Scottish Power. Our campaign was acknowledged by Ofgem and your voice helped to draw attention to their failings.
Read more here: http://switchtobetterservice.uk/2014/11/newspapers-report-on-ofgem-investigation-into-scottish-power/
They fail to respond to calls, emails and social media complaints. They fail to log issues causing people to have to start over again. We have had reports of families out of pocket of hundreds of £'s and left without services. A campaign on Twitter started just two weeks ago and has already interacted with 1000's of Scottish Power customers in similar situations. The energy Ombudsman service has been in-undated with complaints. Ofgem need to act and need to act now. Scottish Power's aggressive sales campaigns continue and in our opinion, they are shovelling more customers into a broken system. This must stop until they can rectify these issues.
Our website can be found at www.switchtobetterservice.uk
Further details can be found on our existing Twitter campaign and we recommend you click on "Favourites" to see the stories from real people. You can find this at www.twitter.com/switchtobetterservice.
Our recently added Facebook page is also gaining steady momentum at www.facebook.com/switchtobetterservice
UPDATE: on Friday 14th November 2014 Ofgem finally announced that they had launched an investigation into Scottish Power. Our campaign was acknowledged by Ofgem and your voice helped to draw attention to their failings.
Read more here: http://switchtobetterservice.uk/2014/11/newspapers-report-on-ofgem-investigation-into-scottish-power/
How it will be delivered
A full detailed report was hand delivered to Ofgem during October which drew their attention to our campaign. We are in contact with them using social media and they are monitoring our campaign whilst also setting targets for Scottish Power to improve.
