Merthyr Council: Stop Using Debt Recovery Firms

The use of debt recovery companies by the council clearly victimises the least financially secure people in the town who are struggling to keep up with council tax bills, rent (often due to bedroom tax) and even parking charges.

Some of the companies employed by the council use bully tactics, harassment and intimidation to coerce people to pay debts. To make matters worse they add crippling and punitive charges on to debts adding further stress and worry onto those who cannot afford to pay their debt.

A recent example of this was a situation where one person owed Merthyr Council £45 but had to pay Excel Debt Recovery £150 on demand and have been told they will again return to collect a further £245. Giving the person further stress, worry and financial hardship.

We demand that the council stop using such companies who bully, intimidate and harass people and profit on the misfortune of others. Such use of companies is unethical and goes against the principle of local government looking after and supporting those who require it's services the most.